Help
Content Area
Instructions for using the online shop:
Step 1: Browse and select products
- Visit the online shop homepage.
- Browse the product categories or use the search function to find the product you want.
- Click on a product to view more information and images.
- If you can select options, please choose the options you want.
- Once you have selected a product, click the "Add to cart" button.
- Repeat this step for all the products you want to buy.
- Click "Cart" or the shopping cart or shopping bag icon at the top right to go to your cart.
- Check that the products and quantities in your cart are correct.
- You can change the quantity of products in your cart or remove products from your cart.
- If you have a discount code, you can enter it here.
- You will also see the total price excluding shipping costs.
- You can now continue shopping or start the checkout process by clicking "Checkout".
Step 2: Enter your details
- Enter your personal details, such as your name, delivery address, and contact information.
- Carefully check that your entries are correct.
- If you notice an error, use the available editing functions to correct your entries.
- When everything is correct, click "Continue" to go to the next step.
- Alternatively, you can change your entries and return to the previous step by clicking "Back".
Step 3: Select a shipping method
- Select your preferred shipping method from the available options.
- Once you have selected a shipping method, the shop will display the shipping costs.
- Check your selected options and make sure they meet your needs.
- When all the settings are correct, click "Continue".
- Alternatively, you can change your entries and return to the previous step by clicking "Back".
Step 4: Select a payment method
- Select your preferred payment method.
- Depending on the method selected, enter your payment details directly in the fields that appear or make the payment after completing the contract.
- If your billing address differs from your delivery address, please enter it.
- Check your selected options and make sure they meet your needs.
- When all the settings are correct, click "Continue".
- Alternatively, you can change your entries and return to the previous step by clicking "Back".
Step 5: Complete your purchase
- Carefully read the General Terms and Conditions (GTC).
- Agree to the terms by selecting the corresponding checkbox.
- Click the "Place order with obligation to pay" button to complete your purchase.
Step 6: Payment (optional)
- With some payment methods, payment is made only after the contract has been completed.
- In this case, you will be redirected to the payment provider and returned to the shop once payment has been made.
Step 7: Order confirmation
- After placing your order, you will receive an order confirmation by email.
- Check that the order confirmation is correct and that all the details of your order have been recorded correctly.
- If necessary, you can contact the online shop's customer service to clarify any discrepancies.