Help

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Instructions for using the online shop:

Step 1: Browse and select products

  • Visit the online shop homepage.
  • Browse the product categories or use the search function to find the product you want.
  • Click on a product to view more information and images.
  • If you can select options, please choose the options you want.
  • Once you have selected a product, click the "Add to cart" button.
  • Repeat this step for all the products you want to buy.
  • Click "Cart" or the shopping cart or shopping bag icon at the top right to go to your cart.
  • Check that the products and quantities in your cart are correct.
  • You can change the quantity of products in your cart or remove products from your cart.
  • If you have a discount code, you can enter it here.
  • You will also see the total price excluding shipping costs.
  • You can now continue shopping or start the checkout process by clicking "Checkout".

Step 2: Enter your details

  • Enter your personal details, such as your name, delivery address, and contact information.
  • Carefully check that your entries are correct.
  • If you notice an error, use the available editing functions to correct your entries.
  • When everything is correct, click "Continue" to go to the next step.
  • Alternatively, you can change your entries and return to the previous step by clicking "Back".

Step 3: Select a shipping method

  • Select your preferred shipping method from the available options.
  • Once you have selected a shipping method, the shop will display the shipping costs.
  • Check your selected options and make sure they meet your needs.
  • When all the settings are correct, click "Continue".
  • Alternatively, you can change your entries and return to the previous step by clicking "Back".

Step 4: Select a payment method

  • Select your preferred payment method.
  • Depending on the method selected, enter your payment details directly in the fields that appear or make the payment after completing the contract.
  • If your billing address differs from your delivery address, please enter it.
  • Check your selected options and make sure they meet your needs.
  • When all the settings are correct, click "Continue".
  • Alternatively, you can change your entries and return to the previous step by clicking "Back".

Step 5: Complete your purchase

  • Carefully read the General Terms and Conditions (GTC).
  • Agree to the terms by selecting the corresponding checkbox.
  • Click the "Place order with obligation to pay" button to complete your purchase.

Step 6: Payment (optional)

  • With some payment methods, payment is made only after the contract has been completed.
  • In this case, you will be redirected to the payment provider and returned to the shop once payment has been made.

Step 7: Order confirmation

  • After placing your order, you will receive an order confirmation by email.
  • Check that the order confirmation is correct and that all the details of your order have been recorded correctly.
  • If necessary, you can contact the online shop's customer service to clarify any discrepancies.