Privacy Policy
1. Personal data
We, Zweihorn Apotheke KG, use your personal data only with your consent or authorisation or order, for the purposes agreed with you, or where there is another legal basis in accordance with the GDPR; this is done in compliance with data protection and civil law provisions. We collect only personal data that is necessary to perform and process our services or that you have voluntarily provided to us. Personal data means all data containing details about personal or material circumstances, such as name, address, email address, telephone number, date of birth, age, gender, social security number, video recordings, photographs, voice recordings of individuals, and biometric data such as fingerprints. This may also include sensitive data, such as health data or data relating to criminal proceedings.
2. Access and erasure
As a user or, generally, as a data subject, you have the right at any time to access your stored personal data, its origin and recipients, and the purpose of data processing, as well as the right to rectification, data portability, objection, restriction of processing, and blocking or erasure of inaccurate or unlawfully processed data. If your personal data changes, please notify us accordingly.
You have the right at any time to withdraw any consent you have given to the use of your personal data. Requests for access, erasure, rectification, objection and/or data portability (in the latter case, provided this does not involve disproportionate effort) may be sent to the address specified in section 10 of this statement.
If you believe that our processing of your personal data violates applicable data protection law or that your data protection rights have otherwise been infringed, you may lodge a complaint with the competent supervisory authority. In Austria, the competent authority is the Data Protection Authority.
3. Data security
Your personal data is protected by appropriate organisational and technical measures. These measures relate in particular to protection against unauthorised, unlawful or accidental access, processing, loss, use and manipulation.
Despite our efforts to maintain an appropriately high standard of care, it cannot be ruled out that information you provide to us over the internet may be viewed and used by other people. Please note that we therefore accept no liability whatsoever for the disclosure of information due to errors in data transmission not caused by us and/or unauthorised access by third parties (e.g. hacking of an email account or telephone, interception of faxes).
4. Use of data
We will not process the data provided to us for purposes other than those covered by the contract, your consent or another provision in accordance with the GDPR. This does not include use for statistical purposes, provided that the data supplied has been anonymised.
5. Transfer of data to third parties
To fulfil your order, it may also be necessary to forward your data to third parties (e.g. courts or authorities). Your data will only be forwarded on the basis of the GDPR, in particular to fulfil your order or on the basis of your prior consent.
Some of the recipients of your personal data mentioned above are located outside your country or process your personal data there. The level of data protection in other countries may not be equivalent to that in Austria. However, we only transfer your personal data to countries for which the European Commission has determined that they provide an adequate level of data protection, or we take measures to ensure that all recipients have an adequate level of data protection, including by concluding standard contractual clauses (2010/87/EC and/or 2004/915/EC).
6. Notification of data breaches
We endeavour to ensure that data breaches are detected at an early stage and, where necessary, reported without delay to you or the competent supervisory authority, including the relevant categories of data affected.
7. Data retention
We will not retain data for longer than is necessary to fulfil our contractual or legal obligations and to defend against any liability claims.
8. Cookies
This website uses "cookies" to make our services more user-friendly, effective and secure.
A "cookie" is a small text file that we transfer via our web server to the browser's cookie file on your computer's hard drive. This enables our website to recognise you as a user when a connection is established between our web server and your browser. Cookies help us determine how often our website is used and how many users visit it. The content of the cookies we use is limited to an identification number that no longer allows the user to be identified. The main purpose of a cookie is to recognise visitors to the website.
Two types of cookies are used on this website:
Session cookies:
These are temporary cookies that remain in your browser's cookie file until you leave our website and are automatically deleted at the end of your visit.
sp_cart_item_amount
Provider: /
Category: strictly necessary for shop operation
Purpose/meaning: Additional information about the number of products in the shopping cart
Expires / maximum age: End of session / duration of browser session
Persistent cookies:
For a better user experience, cookies remain stored on your device and allow us to recognise your browser on your next visit.
sp_checkout_info
Category: strictly necessary for shop operation
Provider: /
Purpose/meaning: To save the shopping cart
Expires / maximum age: 7 days
sp_access_token
Category: strictly necessary for shop operation
Provider: /
Purpose/meaning: Access key for accessing account data
Expires / maximum age: 1 day
sp_customer_id
Category: strictly necessary for shop operation
Provider: /
Purpose/meaning: Access key for accessing account data
Expires / maximum age: 1 day
sp_active_cookie_scripts
Category:
Strictly necessary to comply with data protection requirements
Provider: /
Purpose/meaning: Cookiebox settings
Expires / maximum age: 1 month
sp_active_cookie_groups
Category: strictly necessary to comply with data protection requirements
Provider: /
Purpose/meaning: Cookiebox settings
Expires / maximum age: 1 month
You can configure your browser to notify you when cookies are set and to allow cookies only in individual cases, exclude the acceptance of cookies in certain cases or generally, and enable the automatic deletion of cookies when you close your browser. If cookies are disabled, the functionality of this website may be limited.
We use PHPSESSID: This cookie stores your current session in relation to PHP applications and thus ensures that all functions of the site based on the PHP programming language can be displayed in full. We also use catAccCookies. We use this cookie to record whether a user has consented to the cookie declaration. This is stored for 30 days.
9. Server log files
To optimise this website in terms of system performance and user-friendliness, and to provide useful information about our services, the website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes:
- IP address used to access the site
- Date and time of access
- Protocol type and version, and access method
- Server status code of the response
- Previously visited URL (referrer), if transmitted
- Requested URL
- The transmitted user agent string (usually: operating system name and version, browser name and version)
- Size of the transmitted data stream
These data are not combined with personal data sources. We reserve the right to review these data retrospectively if we become aware of specific indications of unlawful use.
10. Our contact details
The protection of your data is particularly important to us. You can contact us at the details below at any time with questions or to withdraw your consent.
Email: office@zweihorn-apotheke.at
Telephone: +43 386252319
Without prejudice to any other administrative or judicial remedy, every data subject has the right to lodge a complaint with us as the controller or with the Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna, if the data subject considers that the processing of their personal data infringes this Regulation.