Right of Withdrawal

Information on exercising the right of withdrawal in the case of a purchase contract for the delivery of one or more goods in a single shipment

Cancellation policy

Customers who are considered consumers may withdraw from a distance contract or a contract concluded off-premises within fourteen days without giving any reason.

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods;

To exercise your right of withdrawal, you must inform us of the Pharmacy's name, address, telephone number and email address by means of an unequivocal statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

Withdrawal form

To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence of having sent back the goods, whichever is earlier.

You must return or personally hand over the products to us without undue delay and in any event no later than fourteen days from the day on which you informed us of the withdrawal from this contract, at your own expense. The deadline is met if you send the products before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

You are liable for any diminished value of the goods only if this diminished value results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

Pursuant to § 18 FAGG, the consumer does not have a right of withdrawal, among other cases, for distance or off-premises contracts concerning:

• Services, if the trader began performing the service before the expiry of the fourteen-day withdrawal period, based on the consumer's express request and the consumer's acknowledgement that they would lose their right of withdrawal upon full performance of the contract, and the service was subsequently fully performed,
• Goods made to the customer's specifications or clearly tailored to their personal needs,
• Goods that may deteriorate quickly or whose expiry date would soon be exceeded,
• Goods delivered sealed which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery,
• Goods which, after delivery, have become inseparably mixed with other items due to their nature.